Business / Bulk Orders

SUBAR has nearly 40 years of experience in the R&D and manufacturing of beverage ingredients.
We understand that brands at different stages have varying needs for product consistency, development flexibility, and reliable supply.
Whether you are a chain beverage brand, foodservice channel, startup brand, or overseas distribution partner,
SUBAR is committed to professional R&D, stable supply, and honest service
to provide OEM/ODM solutions that balance quality and efficiency.

▍Sample Request

To help you evaluate product flavor and stability, SUBAR offers a sample request service.

  • Taiwan: Samples are free; shipping cost is borne by the customer. (Quantity and weight limits: powder 200 g, syrup 300 g; up to 8 items per request.)
  • Overseas: Samples are free; shipping cost is borne by the customer. (Quantity and weight limits: powder 200 g, syrup 300 g.)

[How to Apply]
Please provide your company name, contact person, phone number, address, and requested items, and contact us via email, phone, or our official LINE account. Our staff will assist you with sample shipment and further information.

▍Order Procedure

SUBAR adopts a one-on-one sales service model to ensure every order is fulfilled accurately.

  1. Contact customer service or your sales representative and provide your requirements (items, quantity, delivery date, and shipping address).
  2. We will provide an official quotation and an estimated delivery date, and issue a Proforma Invoice when needed.
  3. Both parties confirm → sign the order → make payment → production and shipment are scheduled.
  4. Before placing an order, please download and complete the “Corporate / Bulk Order Form” and return it via email or fax after completion.

【 SUBAR Order Form – English Version】↓
【 SUBAR Order Form – Traditional Chinese Version】↓

▍Payment & Delivery

Payment method: Bank transfer to a dedicated virtual account
Bank: Taishin International Bank
Account name: SUBAR International Foods Co., Ltd.
Account number: A dedicated virtual account will be assigned to each customer.

  • Please complete the bank transfer at least 3 business days before the shipment date and inform us of the last five digits of the account number / remittance slip, the desired delivery date, and contact information. (For standard products, payment can be made up to 3 days before shipment. For customized products, payment is required upon order placement, unless otherwise specified in a signed contract.)
  • Bank transfer fees are borne by the customer.
  • Cash on delivery service may be available for certain regions or partners in Taiwan. Please check details with customer service or your sales representative.

※ Once an order is confirmed, additional quantities cannot be added. Please avoid modifying your order as much as possible.
※ If payment is not credited by the deadline, the shipment date will be postponed accordingly.

▍Shipping & Logistics

Once payment is received, SUBAR will confirm the earliest available shipment date and arrange logistics.

Domestic Delivery (Taiwan)

  • Delivery is handled by our partner carriers or courier companies. Delivery time slots follow the rules of the logistics provider.
  • For offshore islands, remote areas, and difficult-to-access locations, shipping charges will be adjusted according to the actual logistics quotation.
  • If you need to change the recipient, address, or delivery time slot, please notify customer service at least 3 business days in advance.
  • If a dedicated returning truck has been dispatched and you cancel the trip or change the delivery time or address, additional charges will apply.

Overseas Delivery

  • Port of loading: Taiwan (Kaohsiung Port / Taipei Port).
  • Modes of transport: Ocean freight (FCL/LCL) or air freight (urgent shipments).
  • Delivery terms: FOB or CIF (to the designated port in the importing country, including insurance), with flexible quotations available based on the buyer’s requirements.

▍Export Documentation

SUBAR can provide export and customs documentation as required by the customer, including:

  • Commercial Invoice
  • Packing List
  • Inspection report / COA (Certificate of Analysis)
  • Other international certification documents (such as ISO, HALAL, etc.)

Customs clearance, duties, and inspection procedures in the importing country must be handled in accordance with local laws and regulations. If assistance is needed, we will provide the necessary documents and related information. (If third-party laboratory testing is required, the inspection fee will be charged separately; other official certificates may also incur additional fees.)

 

▍Lead Time

  • Domestic orders: Generally shipped within 3–5 business days (subject to stock availability).
  • Overseas orders: Generally shipped within 20–30 business days after payment (adjusted according to production capacity and mode of transport).
  • In case of natural disasters, long public holidays, customs delays, or other force majeure events, SUBAR will proactively notify you and help follow up.

▍Inspection & After-Sales Support

  • Upon receiving the goods, please open the cartons and check the items and quantities immediately.
  • In case of damage, please contact us within 24 hours. For shortages or quality issues, please notify us within 2 business days and provide photos or relevant information.
  • We will not be able to process returns or exchanges for claims made after the above time limits.
  • Once it is confirmed that the issue is due to a shipping error or product quality problem, SUBAR will arrange a return, exchange, or reshipment.

〔注意事項〕

企業／大宗訂購屬商用原物料，訂單經雙方確認後始進行出貨。
因屬商業交易性質，不適用七日鑑賞期，除運送破損或商品品質異常外，恕不接受退換貨。

[ Important Notes ]

Corporate / bulk orders are for commercial-use raw materials, and shipment will only be arranged after the order has been confirmed by both parties.
As these are commercial transactions, the 7-day cooling-off period does not apply. Except in cases of damage in transit or product quality defects, returns and exchanges are not accepted.

▍Contact Us

If you have any questions regarding orders, payment, or logistics, please feel free to contact us.
Tel: 07-976-5858 (International: +886-7-976-5858)
Fax: 07-323-1471 (International: +886-7-323-1471)
Email: heinz_wl@subar.com.tw
LINE Official Account: @subar
Service Hours: Monday to Friday 09:00–12:00 / 13:00–18:00

Once your order has been confirmed and payment has been completed, SUBAR will promptly arrange production and shipment,
ensuring that every batch is delivered safely, on time, and accurately.
We are committed to being the most reliable manufacturing partner for your brand,
and to building a stable and competitive beverage market together with you.